Returns, Sizing & Policies

7-Day Return Policy

Our priority is to ensure that you are satisfied with your Diamonds by Lauren purchase. You may return your purchase for a refund or exchange if you are unsatisfied for any reason. Our return policy takes effect starting from the day you receive the item, not before then.

Shipping charges are non-refundable.
Rings adjusted for size from our stock are subject to a sizing fee that varies by shank make — please confirm at the time of sale. We are happy to ship a ring for approval before sizing to avoid this fee.
Special orders and custom-made items are not returnable unless stated otherwise.
We cannot accept items that have been altered, damaged, or show signs of wear.

You must call us to obtain a return authorization prior to shipping the item back. Packages without return authorization will not be accepted. We will also email you specific shipping instructions and a shipping label for your protection.

Refunds will be processed within 2 weeks of return in the form of the original payment method — except bank wires and Chase QuickPay, which are refunded by check. Refunds on credit card sales are subject to a 3% restock fee. Due to a change in PayPal policy (effective May 7, 2019), all PayPal refunds are also subject to a 3% restock fee.

Size Adjustment Policy

Clients who purchase any of our rings from stock are entitled to one free finger size adjustment between size 5 and 7 for ladies’ rings, and 9 to 11 for gents’ rings. Sizes outside this range may incur an additional charge.

If a refund is requested, a size adjustment fee will be deducted from the refund.
In some cases, rings that have been adjusted will be considered final sale — please confirm at time of purchase.
Subsequent size adjustments are billed at the client’s expense.
If a ring is ordered in the wrong size, the client is responsible for a reasonable size adjustment charge plus shipping.
Micro pavé shanks allow only one size adjustment. Due to our lifetime workmanship warranty, a subsequent adjustment requires purchasing a new shank to maintain the warranty. If the client does not wish to do this, the warranty will be void after the additional adjustment.

Trade Up Policy

We are proud to be one of the few companies to offer a trade up policy. We may accept a diamond you purchased from us, at the price you paid, as a credit toward a new purchase from our in-stock inventory. Special orders are not eligible. The new item must be at least 50% more than the credit applied.